Resolved -
Checkout flows have been operating without issue. We are now closing this incident.
Jun 5, 20:30 EDT
Monitoring -
A fix has been rolled out and we are monitoring to ensure the issue is fully resolved.
Jun 5, 15:07 EDT
Identified -
The issue is limited to signups from customers who don't currently have an active subscription. We have identified the root cause and are actively resolving it
Jun 5, 14:01 EDT
Update -
We are continuing to investigate this issue.
Jun 5, 13:10 EDT
Investigating -
We have received reports that some end users are unable to complete the checkout flow. We are actively investigating.
Jun 5, 13:07 EDT